Privacy Policy
At Estrella Mattress Hub, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, interact with us via WhatsApp, or make a purchase.
1. Information We Collect
We collect information in the following ways:
- Personal Identifiable Information: Name, email address, phone number, delivery address, and payment details when you place an order or contact us.
- Usage Data: IP address, browser type, device information, pages visited, and time spent on our site (collected via cookies and analytics tools).
- Communication Data: Messages, inquiries, and order details shared via WhatsApp, email, or our contact forms.
2. How We Use Your Information
We use the information we collect to:
- Process and fulfill your orders, including delivery coordination.
- Communicate with you about your orders, inquiries, and promotional offers (you may opt out at any time).
- Improve our website, products, and customer experience.
- Prevent fraud, security incidents, and enforce our terms of service.
3. Sharing Your Information
We do not sell, rent, or trade your personal information. We may share your data only in these limited cases:
- Service Providers: With delivery partners, payment processors, and IT service providers who help us operate our business.
- Legal Compliance: If required by law or to protect the rights, property, or safety of Estrella Mattress Hub, our customers, or others.
- Business Transfers: In the event of a merger, acquisition, or asset sale, your data may be transferred to the new owner.
4. Cookies & Tracking Technologies
We use cookies to enhance your browsing experience, analyze site traffic, and remember your preferences. You can manage or disable cookies in your browser settings. However, disabling cookies may affect some site functionality.
We may also use third-party analytics services (e.g., Google Analytics) to collect usage data.
5. Data Security
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. All payment transactions are processed via secure, PCI‑compliant gateways. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
6. Your Data Rights
Under applicable data protection laws, you have the right to:
- Access – request a copy of the personal data we hold about you.
- Rectify – correct any inaccurate or incomplete data.
- Erase – request deletion of your data (subject to legal obligations).
- Restrict – limit how we use your data in certain circumstances.
- Object – object to processing for direct marketing or legitimate interests.
To exercise any of these rights, please contact us at hello@estrellamattresses.com.
7. Third-Party Links
Our website may contain links to third-party sites (e.g., WhatsApp, payment gateways). We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies independently.
8. Children’s Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with data, please contact us and we will delete it promptly.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The “Effective” date at the top of this page indicates when the latest version was published. We encourage you to review this page periodically to stay informed about how we protect your information.
10. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please reach out to us:
- Email: hello@estrellamattresses.com
- WhatsApp: +234 907 470 0941
- Address: Estrella Mattress Hub, Lagos, Nigeria