Delivery & Returns
Everything you need to know about our shipping process, delivery timelines, and return policy.
Delivery Information
Estrella Mattress Hub delivers across Lagos and other cities in Nigeria. We work with trusted logistics partners to ensure your order arrives safely and on time.
- Lagos & Ogun State: Delivery within 24–48 hours of order confirmation.
- Other States (Abuja, Port Harcourt, Ibadan, etc.): Delivery within 3–7 business days, depending on your location.
- Bulk Orders: For institutional and large‑volume orders, we coordinate dedicated delivery schedules to match your project timeline.
🚚 Free Delivery in Lagos – Orders above ₦180,000 qualify for free delivery within Lagos State. A delivery fee applies for orders below this threshold and for locations outside Lagos.
Once your order is dispatched, you will receive tracking information via WhatsApp or email. Our team will also reach out to confirm a suitable delivery time.
Returns & Refund Policy
We want you to be completely satisfied with your purchase. If you encounter any issues, our returns process is straightforward and transparent.
- Return Window: You may request a return within 7 days of receiving your order.
- Eligibility: Items must be unused, in their original packaging, and accompanied by proof of purchase (order confirmation or receipt).
- Defective or Damaged Items: If you receive a product that is defective or damaged during transit, please contact us immediately. We will arrange a replacement or full refund at no extra cost.
- Change of Mind: We accept returns for change of mind, provided the item is returned in resellable condition. Return shipping costs will be borne by the customer.
- Refund Processing: Once we receive and inspect your return, we will process your refund within 5–7 business days. Refunds are issued via the original payment method.
⚠️ Important: Mattresses and bedding that have been unsealed, used, or soiled cannot be returned due to hygiene reasons. Please inspect your order upon delivery before opening the packaging.
Bulk order returns: For institutional or large‑volume orders, returns are handled on a case‑by‑case basis. Please contact your account manager directly.
How to Initiate a Return
To start a return, follow these simple steps:
- Step 1: Contact our support team via WhatsApp or email hello@estrellamattresses.com with your order number and reason for return.
- Step 2: Our team will provide you with return instructions and the nearest drop‑off point (if applicable) or arrange a pickup.
- Step 3: Pack the item securely in its original packaging, including all accessories and documentation.
- Step 4: Send the package to the address provided. Retain your shipping receipt for tracking purposes.
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
Need Help with Your Order?
Our support team is available Monday–Saturday to assist with delivery inquiries, returns, or any other questions.
Chat with Support