Warranty Information
Learn about our manufacturer warranties, coverage periods, and how to file a claim.
Warranty Overview
At Estrella Mattress Hub, we stand behind the quality of our products. Many of our mattresses and bedding items come with manufacturer warranties that cover manufacturing defects and material failures. However, not all products carry a warranty, some items, particularly pillows and budget-friendly options, are sold as or with limited guarantees.
✅ Always check the product listing – Each product page displays its specific warranty period (if any) in the badge or description. If you don’t see a warranty mentioned, the product is sold without a formal warranty.
Below is a general guide to the warranty coverage you can expect from our most popular product categories.
Warranty Coverage by Product Type
| Product Category | Typical Warranty Period | Coverage Details |
|---|---|---|
| Orthopedic & Luxury Mattresses e.g., Wellbeing Regal, Regina, Snoozy Villa |
5 – 10 Years | Manufacturer’s warranty against structural defects, sagging, and foam breakdown. |
| Comfort & Standard Mattresses e.g., Mouka Flora, Vision Foam, Comfort Cloud |
3 – 5 Years | Covers material defects and workmanship issues. Varies by brand. |
| Spring & Firm Mattresses e.g., Mouka Spring Firm |
6 Years | Warranty on the coil system and foam layers. |
| Toppers e.g., Wellbeing Topper, Fiesta Topper |
1 Year | Covers manufacturing defects; limited to foam integrity. |
| Bedding (Duvets, Bedsheets) | Quality Assured | Usually sold without a formal warranty. We guarantee they are free from obvious defects at delivery. |
| Pillows | None (unless stated) | Most pillows do not carry a warranty. Some premium models may have a limited guarantee. |
* All warranty periods are subject to the manufacturer’s terms and conditions. Always refer to the specific product page for the exact warranty details.
What’s Covered & What’s Not
Covered under warranty:
- Manufacturing defects in materials or workmanship.
- Premature sagging beyond normal wear (measured per manufacturer standards).
- Broken or malfunctioning spring systems (where applicable).
- Foam deterioration that affects comfort and support.
Not covered:
- Normal wear and tear over time.
- Damage caused by misuse, improper handling, or accidents.
- Stains, soiling, or odours from spills or pets.
- Comfort preference (e.g., too firm or too soft) – warranties are for defects, not preference.
- Products purchased without a stated warranty (e.g., pillows, bedding).
📌 Note: Warranties are offered by the manufacturer, not by Estrella Mattress Hub. We act as the authorised distributor and will facilitate your claim with the brand.
How to File a Warranty Claim
If you believe your product has a manufacturing defect covered under warranty, follow these steps:
- Step 1: Contact us via WhatsApp or email hello@estrellamattresses.com with your order number and a description of the issue.
- Step 2: Provide clear photos or videos showing the defect. This helps us assess the claim quickly.
- Step 3: Our team will verify your purchase and warranty eligibility. We will then coordinate with the manufacturer on your behalf.
- Step 4: If the claim is approved, the manufacturer will either repair, replace, or refund the product (depending on their policy).
Most claims are resolved within 7–14 business days after all required information is provided.
Bulk & Institutional Warranty Terms
For hotels, schools, corporate offices, and other institutional buyers, warranty terms may be negotiated separately. We offer extended warranty options and customised service agreements for large‑volume orders.
Please speak with your dedicated account manager to discuss tailored coverage that fits your needs. We are committed to supporting your organisation with reliable after‑sales service.
Have Questions About Your Warranty?
Our support team is here to help you understand your coverage or assist with a claim.
Chat with Support